The Heritage Wing, The Taj Mahal Palace Hotel, Colaba, Mumbai
We Ship worldwide

+91 9920575605 | Instagram

Return Policy

SHIPPING POLICY

Shipping

  1. Products in stock will be dispatched in 5-6 working days.
  2. Sarees that need finishing like Fall-Pico will be dispatched in 8-10 working days.
  3. Made-to-order products will be dispatched in 21 working days.
  4. The Indian Textiles Co Pvt Ltd offer free shipping within India on prepaid orders.
  5. We offer free International shipping on orders above ₹35,000.
  6. International shipping charges will be calculated at the time of check-out as per actual weight and destination.
  7. We shall send you an e-mail containing the tracking information once the goods are shipped.
  8. Once shipped, please allow 7-10 business days to deliver in India.
  9. International shipments may take 8-15 business days.

Delay in Dispatch

  1. If there is a delay in dispatch due to any natural calamity, public holiday or any unforeseen circumstance, we shall not be liable to return or exchange the goods.
  2. If there is a delay in dispatch due to the product being out of stock, we may contact you through e-mail.

You may then choose to wait, choose alternate products, or opt for a store credit or refund.

NOTE

  1. For international shipments, the customer is responsible for any customs duties/taxes applicable in their country.
  2. Customs & import taxes – VAT/ Import Duties/ Local Taxes are borne directly by the customer if such charges are applicable in the destination country on handloom products sourced from India.
  3. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

RETURNS POLICY

  1. Return or exchange will only be accepted in case of a manufacturing defect or dispatch of an incorrect item. 
  2. No exchange/return will be accepted if the product was purchased at a discounted price.
  3. Saree(s) cannot be exchanged/refunded if Fall-Pico is done.
  4. Made to Order product(s) are not eligible for any exchange/refund.
  5. If you receive a package that appears to have been tampered with, kindly do not accept OR open it.
  6. Exchange/return requests MUST be made within 24 hours from the time of delivery, provided:
    • The original invoice must be produced.
    • The product(s) must be unused, unwashed and in their original condition.
  7. All exchange/return requests should be emailed to info@shivangikasliwal.com
  8. Indian Textiles Company solely reserves the right to decide if the product is in the appropriate condition for exchange/refund and such decision shall be final and binding.
  9. We offer exchanges and returns only in extreme circumstances.